Service Level Agreement For Websites

You agree to be bound by this agreement and to accept it to the extent that it applies to the purchase of services. These terms and conditions may be amended at any time by EB Pearls Pty Ltd. The purpose of this document is to establish a two-page agreement between the client and the omaha Media Group LLC Support Team regarding the available web support services. The document outlines the web support practices that OMG will follow. These practices aim to provide legitimate customers with a quality and reliable web experience. 1. Server Material We will be the owner of the server. The server is installed and operated by us in space. You have no physical access to the server or space. We are not responsible for any loss or damage to the data stored on the server. You acknowledge that we cannot guarantee that the server is free of errors. Nor can we guarantee that it will operate continuously or without failure. We will do everything in our power to provide you with services at all times, but we will not be responsible for service interruptions or server downtime and we will not be responsible for the non-receiving or misbehaviour of emails or other email errors.

If we become aware of a server error, we repair the server or provide an equivalent server as quickly as possible. Each replacement server is provided in the default configuration because the server was initially provided. We do not guarantee that the data, content or settings on the original server will be transferred to the replacement. 14. Service Level Agreement The service level agreement, known as ALS, sets out our objectives for the level of services provided. Our inability to meet the ALS target does not constitute a breach of this contract. For the „Uptime network” goal, network downtime is defined as a 100% packet loss when transferring data from your hosted server in our data center to the Internet backbone. Events that do not represent network downtime are not limited to: A problem in your ISP`s network or that of their upstream providers that prevents you from accessing the WNW Design network. A problem with your server`s hardware or software that doesn`t make it functional, whether it`s an application or a service on the server.

The period during which network protocols such as STP, OSPF and BGP converge after a device or connection failure. In the event that you wish to apply for an ALS service credit, you will inform us of all the details and when the incident occurred within 7 days of the incident to which the application relates. We reserve the right to determine whether a service credit is due. If we discover that a service credit is due, it is provided in the form of additional days of service up to a maximum of 30 days over a 30-day period. Only basic server rental fees are waived on the basis of a service credit under ALS.

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